Customer Service Results | Business 2 Community

We all find ourselves there are some point. Frustrated you didn?t get as much done as you thought you would, or you wanted to. Sometimes it?s at the end of a particular day. Sometimes, it?s at the end of a tough week. Too often, it?s at the end of the year.

That said: one of the most frequent questions I get is about how to do well professionally. And the best answer is always the same: GET RESULTS.

And then, nearly everyone says, yeah, yeah, okay?.but what about some additional tips. Things I can do to set me apart, stuff others don?t know, like more of the stuff in the casts, that might apply to me specifically.

If you want to set yourself apart, if you want to know the little things that really matter in customer service, if you want to know something that applies ESPECIALLY to you:

GET RESULTS.

Folks, if you?re hard to get along with, you can probably have a good career if you achieve great results. It?s not recommend, but that?s often how those guys who everyone hates don?t lose their jobs. I don?t recommend it, but it?s true. It?s not that jerks are fun, but?results trump all, almost always. They shouldn?t, perhaps, as often as they do, but they do.

So, here at the end of another calendar year, something to do about it: don?t go into next year not knowing what results you and your boss want.

Decide now, as best you can, what you (and your team) are going to achieve. Include your boss if necessary. Look at all the stuff you could be doing, decide what you think is important, and then make a basic plan for how to do that.

But be warned: In order to achieve what you?re going to want to, you?re going to have to say no to other stuff that comes up, and maybe even get in trouble for it a little. This is what kills the majority of folks I know ? lack of focus on the big things that matter. This is normal, though, so don?t feel bad. The fact is, though, you have to choose, and choices bring risk.

But it?s less risky when you?re getting results.

Source: http://www.business2community.com/customer-experience/customer-service-results-0304178

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